We created “Matt’s Corner” as a place in the blog for us to entertain our fellow community members with a peak into the world of running a robot company. In this corner the posts mostly will wander off topic as I wax philosophical about small biz in America, colorful customers, and life in general. It is likely that this corner will have it’s fair share of rants along the path of my slow descent into madness. Like I said, entertainment. Our pain is your lunch break laugh. But we should also take a moment to tell people what we love. So here we go, a list of what makes all the madness worth it.
WE LOVE IT WHEN…
A customer calls up that has already done research on the products and is asking informed questions to help make a decision. When you do this we love you to death. When you don’t treat us like some kind of we-teach-people-electronics-for-free call center we have little floating hearts over our heads. The gentleman who called after hours one time asking about the Bioloid Premium kit and had already researched which controllers were compatible and what coding environments he might use. He got a discount on the spot just for being awesome.
We are at a conference or competition and we meet brilliant young kids who make us feel like the people who bitch about “kids these days…” just aren’t meeting the right kids. Some of these youngins will blow you away with their enthusiasm and self gained knowledge. These kids make us feel like everything will be just fine with the following generations.
When we talk with teachers that are going the extra mile to bring robotics into the classroom (or after school clubs) to get their kids excited and involved. This kind of stuff makes our day. It is why we are building this company. Sometimes we hear from teachers who can’t get the budget they need and buy stuff with their own money. We want to hug them through the phone.
When people understand that $11 for ordering something in your underwear in your house and having it shipped to your doorstep anywhere in the USA in a few days is a PRETTY GOD DAMN AWESOME part of modern day times and not an overpriced service.
Anytime we see the products we sell being used in some kind of fascinating form of innovation.
When people share! When people take the time to take pictures and videos and post their projects with details. We LOVE YOU for this and so does everyone else. We wish more people did. This is how the community as a whole moves forward together. There are all kinds of places to share your projects. Don’t let them sit in darkness alone! TRC, Instructables, Make Mag, Let’s Make Robots, Thingiverse.
When a customer has all their contact info on their PO including an email, lol. (Seriously people, faxes without emails? Why don’t you send it by carrier pigeon while you are at it :P)
So these are just some of the things we love. A special shout out goes to our community members who make the TRC one of the best spots on the globe for sharing and learning about advanced hobby robotics. We are blown away constantly at the projects we see and the high level of discussions going on. The PC industry was started in exactly this way 30 years ago and look what it became. Robotics is taking the same course and it is pretty awesome.
So, those of you out there being awesome. We love you! Keep it up!